FAQ
What is the advantage of working with HZW? Why should I choose your company to make my custom made fasteners and parts?
Our industrial design consulting, fabrication de précision, custom fabrication, and engineering solution services provide fasteners and parts made directly from the client’s specifications or drawings models, reducing the likelihood of errors. Proprietary software and raw materials management system to decrease manufacturing times and reduce costs.
What industries use HZW services?
We serve a variety of industries including medical and chemical industry, automobile, oil & gas, aérospatiale et défense, HVDC transmission systems, instrumentation valves, consumer product, and precision electronics.
Is a Non-Disclosure Agreement (NDA) required to do business with us?
An NDA is not necessary to do business with HZW. When uploading your CAD model to our website form, we employ state-of-the-art encryption and anything you upload is protected by confidentiality obligations. For more information, contact our sales team at any time.
Are my customized fasteners and parts made in China only?
We currently have 2 manufacturing facilities in China Mainland, all of which are producing fasteners and parts.
How do I get a quote?
To get a quote for all of our services, simply upload a 3D CAD model on our site. You’ll get an interactive quote within hours with free design feedback. If there are problem areas in the submitted design, our quoting engine provides detailed information on the potential manufacturing issues and suggests possible solutions.
Can I quote my part with all services at once?
To get a quote for all of our services, simply fill out the inquiry form on our site or mail us the detailed drawings. You’ll get an interactive quote within hours with free design and engineering feedback. Quoi de plus, our professional engineers team will help you at any time as your customized fasteners and parts requirements.
Which formates of files does HZW accept?
Nous prenons STL(.stl), ÉTAPE(.stp), Goûter(.prt), IGES(.igs), Œuvres solides(.sldprt), Dossiers compressés(.ZIP *: FRANÇAIS) format pour fournir un devis précis et opportun. Le format PDF est requis pour les dessins 2D avec des dimensions de référence.
I don’t have a 3D or CAD model. Can you create one design for me?
Nous pouvons offrir tous les services de conception à tout moment. Si vous avez besoin d'aide pour créer un modèle 3D ou CAO de votre idée, contactez-nous par mail et nous vous enverrons les dessins détaillés dans les plus brefs délais.
How long time will I be able to receive my fasteners or parts?
Si vous nous fournissez des modèles 2D et 3D complets, nous pouvons produire des fixations et des pièces de haute qualité dans 10 jours. Les pièces plus complexes qui nécessitent ou d'autres caractéristiques spéciales prendront plus de temps pour la production. Demandez un devis pour obtenir des délais plus précis pour votre projet de fixation.
Au niveau de l'expédition, la majorité de nos envois sont envoyés par fret aérien et expédition, qui peut prendre plusieurs jours de la Chine vers l'Europe ou l'Amérique du Nord.
T1. What information must I keep in mind before placing an order or requesting for a quote?
It is crucial that you have some basic information about our custom made fasteners. Such information includes facts about raw materials, dimensions, production tolerance, traitement de surface, and quality to mention but a few. If you have limited knowledge or the information you have is not clear, Contactez-nous, we will guide you through the entire process.
T2. Which payment methods do you have?
Notre société accepte normalement Paypal, T/T, et paiements L/C. Appelez-nous ou envoyez-nous un e-mail si vous devez utiliser de nouvelles procédures de paiement.
T3. Do you have any sales agreement or sample?
Yes. We have a sales agreement that has all the terms and conditions. By signing the contract, our client agrees to be bound by that agreement. You must go through the agreement well before making any payment.
T4. How long does an invoice last when an order is placed?
All orders must abide by the HZW terms and conditions. All the payment terms are within our sole discretion. All invoices must be paid within the stated time on the invoice. HZW may sometimes invoice parts of an order separately.
